Returns & Refunds

We want customers to receive the correct product in the condition described. This policy explains Artaaj’s standard return process and does not reduce any mandatory rights available under UAE consumer-protection law.

Change-of-Mind Returns

You may request a change-of-mind return within 7 calendar days of delivery. The product must be unused, undamaged, complete and in its original sealed or saleable packaging with accessories, manuals, gifts and proof of purchase. Approval may be refused where the product cannot reasonably be resold as new.

Non-Returnable Change-of-Mind Items

Opened software or activation-code products, digital goods, personalised items, consumables, hygiene-sensitive items, and products with removed serial-number or security labels are not eligible for change-of-mind return unless required by law or the product is defective.

Defective, Damaged or Incorrect Products

If you receive an incorrect, damaged or defective item, contact us promptly with the order details and supporting photos or video where useful. We will assess the issue and provide the appropriate repair, replacement, refund or other remedy in accordance with the product warranty and applicable UAE consumer-protection requirements.

Return Authorisation

Please contact Artaaj before sending or bringing back a product. Unauthorised returns may delay inspection and processing. Keep the product, original packaging and proof of purchase until the case is resolved.

Inspection

Returned products may be inspected to confirm condition, serial number, accessories, activation status and the reported fault. Where specialist testing is reasonably required, processing may take longer.

Refunds

Approved refunds are made to the original payment method where practicable, or by another agreed method where necessary. Bank or payment-provider processing time is outside Artaaj’s control after a refund has been issued.

Return Delivery Costs

Where a return is due to an Artaaj error, incorrect item, covered defect or another circumstance for which Artaaj is responsible, we will handle reasonable return arrangements as required. For an approved change-of-mind return, the customer may be responsible for return delivery costs.

Data on Devices

Before returning a phone, tablet, computer, storage device or other smart device, back up your data and remove personal accounts, passwords, SIM cards and memory cards where possible. Artaaj is not responsible for customer data left on returned devices except where liability cannot legally be excluded.

Contact

Return requests: info@artaaj.ae or +971 56 375 7519. Return location: Shop No. 9, Ali Salmeen Al Mazrooei Building, Street 13A, Ayal Nasir, Deira, Dubai, UAE.