Privacy Policy

Effective date: 26 September 2026

This Privacy Policy explains how Artaaj collects, uses and protects information when you visit artaaj.ae, create an account, contact us or place an order. Artaaj is located at Shop No. 9, Ali Salmeen Al Mazrooei Building, Street 13A, Ayal Nasir, Deira, Dubai, United Arab Emirates. You can contact us at info@artaaj.ae or +971 56 375 7519.

Information we collect

Depending on how you use the website, we may collect your name, email address, telephone number, billing and delivery address, account details, order and product information, support messages, returns or warranty information, and other details you choose to provide.

We may also collect technical information such as IP address, browser and device information, pages viewed, referring pages, approximate location, cookie identifiers and website interaction data.

Orders and customer accounts

When you create an account or place an order, information is used to provide the requested service, confirm and fulfil orders, arrange delivery, manage returns and warranties, prevent fraud, maintain business records and provide customer support.

Analytics

We use Google Analytics 4 to understand how visitors use the website and to improve website performance, navigation and marketing. Google Analytics may process browser, device, approximate location and interaction information in accordance with Google’s own terms and privacy practices.

Cookies and similar technologies

Artaaj and the services used by the website may use cookies or similar technologies for essential website functions, shopping-cart and account features, preferences, security, analytics and measurement. Browser settings can be used to control or delete cookies, although disabling essential cookies may affect website functions.

Payments

When online payment methods are made available, payment information may be processed by the payment provider selected at checkout. Where a third-party payment provider handles the transaction, Artaaj does not need to store the full payment-card number on its own website. The provider’s own privacy and security terms also apply.

How we use information

We use personal information where reasonably necessary to operate the store, provide products and services, communicate with customers, process orders and deliveries, provide after-sales support, maintain security, prevent misuse, analyse website performance, comply with legal or accounting requirements and improve our services.

When information may be shared

Information may be shared with service providers that help us operate the business, such as hosting providers, delivery or logistics providers, analytics providers, technical support services, email services and payment providers when applicable. We may also disclose information where required by applicable law or where reasonably necessary to protect customers, Artaaj or others.

Data retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, including customer support, order fulfilment, warranty, fraud prevention, accounting, tax and other legitimate business or legal record-keeping requirements. Retention periods may vary depending on the type of information and the applicable requirement.

Security

We use reasonable technical and organisational measures intended to protect information against unauthorised access, alteration, loss or misuse. No internet service or electronic storage method can be guaranteed to be completely secure.

Your choices and requests

You may contact us to ask about personal information associated with your Artaaj account or transactions, request correction of inaccurate information, or make another privacy-related request. Some information may need to be retained where required for legitimate business, security, accounting, tax or legal purposes.

Third-party links and services

The website may link to or integrate third-party websites and services. Their privacy practices are governed by their own policies, and Artaaj is not responsible for the privacy practices of independent third parties.

Children

The Artaaj online store is intended for general consumer shopping and is not designed to knowingly collect personal information directly from young children without appropriate involvement of a parent or guardian.

Changes to this policy

We may update this Privacy Policy as the website, services or legal requirements change. The latest version will be published on this page with an updated effective date where appropriate.

Contact Artaaj

Artaaj
Shop No. 9, Ali Salmeen Al Mazrooei Building, Street 13A, Ayal Nasir, Deira, Dubai, UAE
Email: info@artaaj.ae
Phone: +971 56 375 7519
TRN: 104368702700003