Warranty

Artaaj sells electronics and related products that may carry manufacturer, authorised-agent, distributor or seller warranty coverage. The applicable warranty period and provider can vary by product and will be determined by the product listing, invoice, supplied warranty documentation and applicable UAE consumer-protection requirements.

What Warranty Normally Covers

Where a product is covered, warranty generally applies to faults arising from manufacturing defects or normal intended use during the applicable warranty period, subject to the warranty provider’s terms.

What May Not Be Covered

Unless the applicable warranty expressly provides otherwise, coverage may exclude accidental or physical damage, cracked displays, liquid ingress, misuse, improper installation, unauthorised repair or modification, abnormal electrical conditions, cosmetic wear, consumable parts and damage caused by incompatible accessories or software.

Manufacturer and Agent Warranty

Some products are serviced directly by the manufacturer or its authorised UAE service network. Artaaj may assist with the process, but diagnostic, repair and replacement decisions may be made by the relevant warranty provider.

Proof of Purchase and Serial Numbers

Keep your Artaaj invoice and any warranty documentation. A matching serial number, IMEI or other identifier may be required before warranty service can be accepted.

Repairs, Replacement and Refunds

For a valid covered fault, the appropriate remedy may include inspection, repair, replacement, refund or another remedy depending on the circumstances, applicable warranty terms and UAE consumer-protection requirements. Nothing in this policy limits mandatory consumer rights.

Customer Data

Back up important data before submitting any device for inspection or service and remove accounts, passwords, SIM cards and memory cards where practical. Repair or replacement can require device reset or storage replacement.

Warranty Start Date

Unless the applicable warranty states otherwise, warranty eligibility is normally assessed from the documented purchase or delivery date. Keep the original invoice.

How to Request Support

Contact info@artaaj.ae or +971 56 375 7519 with your order or invoice number, product model, serial/IMEI where applicable, and a clear description of the problem. We may request photos, video or diagnostic information before arranging inspection.

Service Location

Artaaj: Shop No. 9, Ali Salmeen Al Mazrooei Building, Street 13A, Ayal Nasir, Deira, Dubai, UAE.